New chat service received a warm welcome

Since 2017, Hansel’s customers and suppliers have been able to receive advice and additional information via a new chat function. The chat is available to all users who sign in to the website, and it has received a warm welcome.

Customer advisor Mia Rosenqvist says that the questions received through the chat vary widely.

“Questions from customers often pertain to things such as the simplified tendering processes and joining framework agreements. Questions from suppliers are often related to reporting or subcontractor changes, for example.”

The chat was introduced in April, and by the end of the year, over 1,300 conversations had taken place via the service.

“We have received plenty of positive feedback. Thanks to the new feature, customers receive the support they need quickly and easily”, Mia Rosenqvist says.