Strategy and vision

Hansel’s vision is to spearhead procurement reform. The company’s strategic goals are related to systematic and well-managed government acquisitions that are performed in a responsible and customer-centric manner, making use of electronic tools. The strategy approved by Hansel’s Board of Directors in 2016 is valid until 2020. It was prepared through a process led by the Executive Committee, and both the personnel and the Board of Directors were actively involved in the determination of goals.

Hansel is actively involved in several joint development projects of state governance. The purpose of the Handi programme is to digitalise government procurement in general, while the #Tietokiri project promotes the use of business intelligence in public administration. In late 2017, we were also involved in the establishment of KEINO, a competence centre for sustainable and innovative public procurement, which will begin operations in March 2018.

In 2017, customer-specific expert services could be offered to an increasing extent, in compliance with Hansel’s strategy, as the procurement development unit began operations. The tools for analysis and reporting related to the management of procurement activities were also developed further, and the related services were offered to customers to an increasing extent. The Hansel Academy offered employees training days, the focus of which was on the identification of customer needs and adaptation of services to these needs. In regard to strategic foci, tendering competitions for acquisitions have come the longest way – in the satisfaction survey, they received an average score of nearly 4.5 (out of 5) from customers.

Corporate responsibility aspects are an inseparable part of management at Hansel. Requirements related to corporate responsibility are specified in tendering competitions for framework agreements, and a corporate responsibility model has been prepared for customers by the development services. A new initiative in 2017 was the code of conduct prepared for the management of social responsibility in IT acquisitions. In the future, this code will be adapted for other framework agreements, too. At Hansel, corporate responsibility primarily involves reducing environmental impacts, engaging in proper financial administration, making efficient use of resources, improving occupational well-being of the personnel, and improving customer and supplier satisfaction.