Stakeholders
With its operation and cooperation with stakeholders, Hansel wants to promote the quality and the improvement of responsibility of public procurement in Finland. As the requirements regarding innovation, digitalisation, and sustainable development increase, so do network-like operations. The growing complexity of legislation has led to an increased need to consolidate competence in units such as Hansel, which share their expertise with their stakeholders via training and guidelines, for example.
Cooperation with various stakeholders is continuous. Stakeholder surveys have long traditions at Hansel. The table was originally prepared in a workshop for the Executive Committee, to be used as support in customer work. Later, its use has been extended to the development of all business operations. The stakeholder analysis is discussed by the Executive Committee once a year, and the network is updated as needed.
Analysis of the major stakeholders with whom Hansel regularly works
| Stakeholder | Expectations and requirements towards Hansel | Impact on Hansel’s business | Cooperation and business strategy | Responsible party |
| Customer relationships | ||||
| Procurement units | Affordable and high-quality acquisitions in terms of contractual terms and prices. Support for competitive tendering of both framework agreements and own acquisitions. Risks related to purchasing and procurement are minimised. Making procurement easier for the organisation, the need for support with the development of procurement has increased. | Very high | Operations are based on a customer relationship plan, drawn up annually, wherein areas of focus and major customer relationship development activities are identified. | Customer relationship team |
| Government service providers | ||||
| Cooperation forum for government service providers | Synergies in other operations | Mutual coaching in various sectors | Management’s forum, communication, and marketing cooperation: e.g., ValtioExpo | Managing Director, Chief Category Officer |
| Senate Properties | Support through successful acquisitions and the development of procurement | Cooperation has become deeper and more systematic | Close and regular cooperation, development services | Cooperation development manager |
| Government ICT Centre Valtori | Support through successful acquisitions and the development of procurement | High impact, important to maintain interest, key partner in the ICT sector | Expert services and cooperation in accordance with the government’s procurement strategy: tendering expertise from Hansel, concepts for ICT services from Valtori | Customer relationship team, category management, ICT team |
| HAUS Kehittämiskeskus Oy | Cooperation on training provided to Hansel’s customers. Hansel employees as instructors on procurement services. | Development of the expertise of Hansel employees | Planning of training | Supervisors |
| Government Shared Services Centre for Finance and HR Palkeet | Support with business through successful acquisitions and the development of procurement | Increased | Cooperation projects, the Handi programme and the government’s AI network | Director of Finance, Chief Category Officer |
| State Treasury | Support through successful acquisitions and the development of procurement | Increased impact. A significant operator in the development of the government’s financial and HR administration. | Cooperation projects, such as #Tietokiri | Director of Finance, Chief Category Officer |
| Regional service centres | ||||
| Maakuntien Tilakeskus Oy | Partner in regional procurement | Important | Operations about to begin; active dialogue | Account Manager, Chief Category Officer |
| Vimana Oy | Partner in regional procurement | Important | Operations about to begin; active dialogue | Account Manager, Chief Category Officer |
| Sotedigi Oy | Partner in regional procurement | Important | Operations about to begin; active dialogue | Account Manager, Chief Category Officer |
| Relationships with suppliers | ||||
| Suppliers | Profitable commercial activities with government organisations Professional tendering processes coupled with non-discriminatory and fair treatment Possibilities for additional sales. | Extremely significant impact as a provider of high-quality, responsible products. | Preparation of an action plan, coordination of cooperation with suppliers | Category management |
| Other suppliers | Desire for additional sales. Fair and non-discriminatory treatment, and verification of this. | Small impact | Communication on selection criteria, marketing of tendering processes | Category management, customer relationship team |
| Relationships with employees, and the Board of Directors | ||||
| Employees | A good employer, balance between work and leisure time | Very high | Continuous measures for enhancing well-being at work | Managing Director |
| Hansel Oy’s Board of Directors | Well-managed, successful company | High | Cooperation with the Board of Directors according to the Limited Liability Companies Act | Managing Director, employee representative |
| Hansel’s senior salaried employees (Hyry) | Efficient cooperation between employees and the employer | Very high | Regular meetings | Managing Director |
| Federation of Professional and Managerial Staff (YTN) | An active interpreter and developer of the collective agreement on the employee side | Low impact and interest | Shop steward’s participation in training events, and active contacts with the shop steward | Shop steward, HR manager |
| Service Sector Employers PALTA | An active interpreter and developer of the collective agreement on the employer side | Low impact and interest | Monitor the situation and maintain contact as necessary | Managing Director |
| Ownership steering and legislation | ||||
| Owner | A well-run, responsible and innovative company that generates savings for state procurement | High | Cooperation projects, such as Handi, active expression of views on the possibilities for development and savings in procurement services | Managing Director |
| Department for Local Government (Ministry of Finance) | Regional government reform | Very high impact | Active collaboration | Chief Category Officer |
| The Ministry of Finance’s Public Governance Department, Corporate Services Policy Unit | Management responsibility and participation in cooperation projects, views of a procurement expert | Very high impact | Cooperation projects, such as Handi | Managing Director |
| Ministry of Employment and the Economy | Presenting the viewpoint of the procurement perspective in support of legislative development | Very high | Participation in working groups, discussion and information events | Head of Legal Affairs |
| Business, organisations, and corporate responsibility | ||||
| Industry organisations | Dialogue supporting the development of contract terms Wants to ensure reasonable contract terms and conditions in the sector. | Moderate | Maintenance of cooperation (through regular meetings and representatives’ inclusion in tendering processes) | Category management |
| Non-profit organisations | Experiences and practical examples related to the industry | Increasing significance as corporate responsibility is stressed to an increasing extent | Cooperation projects | Corporate Responsibility Team |
| Confederation of Finnish Industries EK | Impact on contractual terms, increasing members’ awareness of public procurement | Moderate | Maintenance of cooperation, meetings when necessary | Managing Director |
| Federation of Finnish Enterprises | They want to especially enhance the position of the SME sector in Hansel’s tendering processes | Moderate | Closer cooperation | Managing Director |
| Association of Public Procurement | Contacts and exchange of experiences with a network of industry experts | The role is developing | Seek an active role and close cooperation | Head of Legal Affairs |
| Ministry of the Environment | Pioneer of sustainable procurement | High impact, varying interest (legislation, EU) | Continue the cooperation | Corporate Responsibility Team |
| Finnish Environment Institute SYKE | Partner and expert in procurement; customer | Moderate | Continue the cooperation | Corporate Responsibility Team |
| Motiva | Exchange of information for promoting sustainable procurement | Moderate | Continue the cooperation | Corporate Responsibility Team |
| Finnwatch | Partner and expert in responsibility matters, exchange of information in order to promote sustainable procurement | Moderate | Cooperation project | Category management, Corporate Responsibility Team |
| WWF | Partner and expert in responsibility matters, exchange of information in order to promote sustainable procurement | Moderate importance | Continue the cooperation | Corporate Responsibility Team |
| LOGY | Network for operators in the field of procurement, promotion of public purchases | Moderate importance | Executive Committee for the Procurement Forum, Public Procurement Team, Corporate Responsibility Team | Chief Category Officer |
| Open Knowledge Finland | Partner and expert in the promotion of open information | Moderate importance | Cooperation as needed, such as the Tutkihankintoja.fi service and the availability of procurement information as open data | Director of Finance, Director of Digital Business |
| Operators in the municipal sector | ||||
| KL-Kuntahankinnat Oy | Participant in joint projects. Potential cooperation in the regional government reform | Important | Joint projects, such as eNest | Managing Director |
| Association of Finnish Local and Regional Authorities | Joint lobbying interests Potential cooperation in the regional government reform | Important | Continue the cooperation | Managing Director |
| Operators in the health and social care region and service centres | Cooperation in the regional government reform | Increasing significance | Continue the cooperation | Chief Category Officer |
| Other stakeholders | ||||
| Procurement units in other EU countries | Closer cooperation and best practices, ideas for development | Important | Continue the cooperation | Managing Director |
| European Commission | Development of public procurement | Increasing significance | Work groups, such as eCertis and EXEP | Managing Director |
| The media | Obtaining information related to public contracts | Moderate | Active service: offering stories and materials | Communications Manager |
| Aalto University School of Business | Partner and expert in public procurement | Moderate | Research projects and membership in networks | Director of Finance |
| Network-like competence centre for sustainable and innovative public procurement KEINO | An important operator within the network | Important | Operations about to begin, active participation in KEINO’s work | Managing Director |
| HITKO, coordination group for data administration in the Ministry of Finance’s administrative branch | Exchange of information, cooperation | Moderate | Regular meetings | Director of Digital Business |
| Working group for secure ICT procurement | Exchange of information regarding ICT matters related to data security | Moderate | Regular meetings | Account Manager |
International cooperation helps improve public procurement
A Hansel representative is involved in the European Network of Central Purchasing Bodies. Meeting twice a year, the group cooperates with the European Commission in the preparation of legislation to guide procurement.
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