Making key projects more concrete
The government’s structural reforms have had a significant effect on Hansel’s daily customer operations and their focus. According to Petri Kalavainen, the goals determined by the Ministry of Finance were promoted with, for example, an extensive agency tour, during which Hansel’s account managers met procurement professionals from more than 70 customer organisations.
“The aim of the agency visits was to boost customers’ know-how regarding things such as the use of electronic tools and procurement data, as well as the objectives set forth in the Handi programme. The latter include implementation of the electronic tendering system widely; at this, we are pioneers in Europe. At the same time, we were able to improve our knowledge of customers’ needs and lay foundations for future collaboration”.